Privacy & Confidentiality Policy

Your privacy and data security are our top priorities

Effective Date: February 23, 2021

Last Updated: January 2025

Introduction

SPEEDY GONZALEZ DELIVERY SERVICES, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy & Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our courier and delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Book a delivery service: Name, address, phone number, email address
  • Create an account: Username, password, billing information
  • Contact us: Any information you provide in communications
  • Make a payment: Credit card information, billing address

Delivery Information

To provide our courier services, we collect:

  • Pickup and delivery addresses
  • Package details (size, weight, contents description)
  • Delivery instructions and special handling requirements
  • Recipient information (name, contact details)
  • Delivery confirmation signatures and photos

Automatically Collected Information

When you use our website or mobile applications, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (with your permission, for delivery tracking)
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Process and fulfill delivery requests, track packages, and communicate delivery status

Customer Support

Respond to inquiries, resolve issues, and provide customer assistance

Billing & Payments

Process payments, send invoices, and maintain financial records

Service Improvement

Analyze usage patterns, improve our services, and develop new features

Marketing

Send promotional materials and service updates (with your consent)

Legal Compliance

Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We May Share Your Information With:

  • Service Recipients: We share necessary delivery information with package recipients to complete deliveries
  • Service Providers: Third-party vendors who assist with payment processing, data storage, and business operations
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or transfer of company assets

We Do NOT:

  • Sell your personal information to third parties
  • Share your information for marketing purposes without your consent
  • Disclose package contents to unauthorized parties

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption:

SSL/TLS encryption for data transmission

Access Controls:

Limited access to authorized personnel only

Secure Storage:

Protected servers and databases

Regular Audits:

Periodic security assessments and updates

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

Access:

Request a copy of the personal information we hold about you

Correction:

Request correction of inaccurate or incomplete information

Deletion:

Request deletion of your personal information (subject to legal requirements)

Opt-Out:

Unsubscribe from marketing communications at any time

Portability:

Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

  • Delivery Records: 7 years (for tax and legal compliance)
  • Account Information: Duration of account plus 2 years after closure
  • Marketing Data: Until you opt-out or request deletion
  • Website Analytics: 26 months

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy & Confidentiality Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy & Confidentiality Policy or our data practices, please contact us:

Company

SPEEDY GONZALEZ DELIVERY SERVICES, LLC
EIN: 86-2233177

Address

13413 188TH AVE E
BONNEY LAKE, WA 98391

Acknowledgment: By using SPEEDY GONZALEZ DELIVERY SERVICES, you acknowledge that you have read, understood, and agree to be bound by this Privacy & Confidentiality Policy. This policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.